Who we are
PHOENIX DIGITAL SYSTEMS (LONDON & SOUTH WEST) LIMITED, company number 15144650, is the controller of personal information described in this policy. Our registered office is Coastwise House, 17 Liverpool Road, Worthing, West Sussex, United Kingdom, BN11 1SU. For privacy questions, requests or complaints, email info@phoenixds.co.uk.
Information we use and why
When you contact us or make an enquiry, we use the details you provide, such as your name, organisation, email address and telephone number, together with information relevant to your request. Our five website enquiry routes are Sales & Leasing, Service & Repairs, Managed Print, Print Software and Interactive Displays.
We may also record the page or campaign that led to an enquiry, the time it was submitted, your cookie choices and limited technical or security information used to protect and operate the website. Existing customers who use our Freshdesk support portal provide the information needed to manage their support ticket.
We use this information to answer enquiries, prepare quotations, provide services, support existing customers, keep the website secure and meet our legal obligations. We rely on contract or steps requested before a contract where applicable, and on our legitimate interests in handling expected business enquiries, supporting customers and protecting the website. We rely on legal obligation where the law requires us to use or retain information, including when handling data-protection rights and complaints.
We do not sell personal information. We do not use website enquiry information for unrelated marketing without a separate lawful basis. We do not use it to make solely automated decisions with legal or similarly significant effects.
Retention, sharing and international processing
Website enquiry records are normally kept for up to six months. Other enquiries, customer correspondence and support records are kept only as long as reasonably needed to provide services and maintain the customer relationship, and may be retained afterwards where reasonably required for legal, contractual, accounting, record-keeping or dispute-resolution purposes. Technical and security logs are retained according to operational security and rotation needs.
Information may be shared where necessary with trusted service providers used for website hosting, secure backups and customer-support systems, and with professional advisers or authorities where required. Existing-customer support tickets are managed through Freshdesk; the Phoenix Freshdesk account is hosted in a European data centre. If you follow the external Freshdesk link, Freshdesk’s own website privacy and cookie practices also apply.
Some trusted service providers may process information outside the UK. Where data-protection law requires safeguards for that processing, we use appropriate safeguards.
Your rights and complaints
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction or transfer, or to object to how it is used. Email info@phoenixds.co.uk to make a request or raise a data-protection complaint.
We will acknowledge a data-protection complaint within 30 days, investigate it appropriately, keep you informed and provide an outcome without undue delay. You also have the right to complain to the Information Commissioner’s Office.
Cookies
Our Cookie Policy explains the limited browser storage used by this website and how to change your choices.
Last reviewed: 16 August 2026.